State Farm® Insurance Agent Lori Vance
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kenny Lipscomb
September 23, 2026
"Was a great experience agent was very knowledgeable an very nice would recommend this agency to friends an family"
"Thank you, Kenny, for sharing your experience with Lori Vance - State Farm Insurance Agent. It's wonderful to hear that our knowledgeable and friendly service met your expectations. Your recommendation to friends and family is greatly appreciated and reinforces our commitment to providing exceptional service. Looking forward to assisting you with any future health insurance needs."
Андрей Овчаренко
September 1, 2026
"Katherine was very helpful, professional, and friendly. She quickly helped me update my insurance policy and made the whole process easy and clear. Excellent customer service. I really appreciate her help and would definitely recommend her!"
"Thank you for sharing your experience with Katherine. It's wonderful to hear that she provided helpful, professional, and friendly service while assisting you with your insurance policy update. Making the process easy and clear is always our aim, and we're glad to know you found the service excellent. Your recommendation means a lot to us."
Heather Heaster
August 28, 2026
"⭐️ 1 Star — Extremely Disappointed with State Farm
After being a loyal State Farm customer for over a decade, I never imagined I would have to write a review like this.
The way my claim has been handled has been absolutely unacceptable. I have experienced horrible customer service, virtually no communication or collaboration, dozens of phone calls, last-minute adjuster cancellations, and an apparent complete lack of respect for both the customer and the contractors trying to complete the work.
I have spent an unreasonable amount of time chasing answers, making calls, leaving messages, and trying to get different people within State Farm to communicate with each other. The local State Farm office has provided zero meaningful assistance in getting this resolved.
The most frustrating part? The damage STILL has not been fixed.
After more than 10 years of faithfully paying for insurance, when I actually needed State Farm to step up and help, I have been left feeling like I am on my own. Contractors are being left to deal with unnecessary obstacles, adjuster appointments are being canceled at the last minute, communication is inconsistent, and no one seems willing to take ownership of the situation.
I could write paragraphs about everything that has gone wrong, but the bottom line is simple: I needed my insurance company to help resolve a claim, and State Farm has repeatedly failed to do so.
This isn’t about expecting special treatment. It’s about expecting the basic level of customer service, communication, professionalism, accountability, and respect that any paying customer should receive.
For a company that has had my business for more than a decade, this experience has been incredibly disappointing. I trusted State Farm to be there when I needed them. Instead, I have spent weeks fighting to get someone to simply do their job.
Jake from State Farm may be there when you need him — but apparently nobody is there when you need your claim actually resolved.
State Farm, this needs to be addressed. I am not asking for anything unreasonable. I am asking you to communicate, take ownership, work with the contractors, and get the damage fixed."
"Thank you for sharing your concerns. We understand that the claims process has been frustrating. Our agency has done everything available to us at the local level to assist with your concerns and help facilitate communication throughout the process.
It is important to clarify that claims are handled separately from our local agency. Adjuster scheduling, claim evaluations, contractor coordination, coverage determinations, payments, and final decisions are managed by State Farm’s claims department. Our office does not have the authority to make, change, or override those decisions.
While we will always do what we can to help our customers navigate the process and connect them with the appropriate claims representatives, the concerns described regarding the handling and outcome of the claim are outside the control of our local agency. We remain available to assist in any way that falls within our agency’s role.
"
Rich Patterson
August 23, 2026
"Working with the Lori Vance State Farm Agency was a great experience. Everyone was friendly, professional, and incredibly responsive throughout my transition to WV. Communication was excellent, and they were helpful and quick to answer all my questions."
"Thank you, Rich, for sharing your positive experience with Lori Vance State Farm Agency. It's wonderful to hear that our team was friendly, professional, and responsive during your transition to WV. We strive to provide excellent communication and are glad we could assist with all your questions. Your feedback is greatly appreciated and helps us continue to deliver top-notch service."
Suzanne Sarra
August 21, 2026
"After being insured by Erie since 1991-Our family had two accidents and Erie dropped us. I shopped around at three different insurance providers and could not beat the service and the expertise of Ashley Hefner. I am beyond happy content and satisfied with my decision to move my insurances to State Farm."
"Thank you, Suzanne, for sharing your experience. It's wonderful to hear that Ashley Hefner provided you with exceptional service and expertise. We're delighted that you chose to move your insurances to State Farm and are pleased to know you're happy and satisfied with your decision. Your feedback is invaluable to us, and we look forward to continuing to meet your insurance needs."
Bill Ashe
August 20, 2026
"Excellent and friendly service. Very accountable group and very easy to work with."
"Thank you, Bill, for sharing your positive experience with our team. It's wonderful to hear that you found our service excellent and friendly. We strive to be accountable and easy to work with, and your feedback reassures us that we're on the right track. Your satisfaction is our priority, and we appreciate your trust in us for your health insurance needs."
Robert Gerbo
August 17, 2026
"Your good nature and patience with me is appreciated. 😀"
"Thank you, Robert, for your kind words and for taking the time to share your experience. It's wonderful to hear that you appreciated the service. Providing support with patience and understanding is important to us, and we're glad it made a difference for you. If you have any further questions or need assistance, feel free to reach out. Your feedback is greatly valued!"
Erin McDonald
August 3, 2026
"I’ve always received excellent service with the folks here. Everyone I have spoken to is kind, knowledgeable, and gets things done promptly and professionally!"
"Thank you, Erin, for sharing your positive experience with us. It's wonderful to hear that our team has consistently provided you with kind, knowledgeable, and prompt service. We strive to maintain a high level of professionalism and are delighted to know that we've met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
Zheng Meiling
July 23, 2026
"Excellent customer service! My agent was knowledgeable, patient, and responsive throughout the entire process. They explained my coverage options clearly and helped me find a policy that met my needs. I really appreciate their help and would highly recommend them."
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that you found the service knowledgeable and patient, and that the coverage options were clearly explained. Your recommendation means a lot, and we're glad we could assist you in finding a policy that suits your needs. Your feedback is greatly appreciated!"
Alanna McDuffie (Lovelyaeo)
July 22, 2026
"Skyler is amazing! She got me an amazing deal and worked with me when I had the time, she is just an amazing person!"
"Thank you so much for sharing your experience with Skyler! It's wonderful to hear that she was able to find you a great deal and accommodate your schedule. Your kind words mean a lot to us, and we're delighted to have you as a valued customer. If there's anything else we can assist you with, please feel free to reach out."
Andrew Wilson
July 20, 2026
"So appreciated all the help and support my family has received from Lori Vance and the State Farm team in Morgantown WV!"
"Thank you, Andrew, for sharing your positive experience. It's wonderful to hear that Lori Vance and the team have been able to provide the help and support your family needed. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
KJ DAWSON (Dawson)
July 14, 2026
"Wonderful to do business with!! By far the best insurance company I’ve dealt with in 20 years. Kind, personable, and customer centered approach!!"
"Thank you so much for your kind words and for sharing your experience. It's fantastic to hear that our customer-centered approach has made such a positive impact over the years. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
Raahat Bansal
July 13, 2026
"Katherine was amazing and extremely helpful. I've always had a pleasant experience working with the team here"
"Thank you for sharing your positive experience with us. It's wonderful to hear that Katherine was able to assist you so effectively. We strive to provide excellent service, and your feedback is greatly appreciated. We're glad to know you've had pleasant interactions with our team."
Tiffany Giffen
July 1, 2026
"They are professional and friendly and know customer service."
"Thank you, Tiffany, for your wonderful feedback! It's great to hear that you found our team professional and friendly. We are committed to providing excellent customer service, and your words mean a lot to us. If there's anything else we can assist you with, please let us know."
Chris Lanfersiek
June 30, 2026
"Katherine Ray at Lori Vance State Farm in Morgantown, WV provided an outstanding experience from start to finish. She was knowledgeable, patient, and took the time to clearly explain all of my options without any pressure. Her professionalism and attention to detail made the entire process smooth and stress-free. It is clear she genuinely cares about helping her clients find the best coverage for their needs. I highly recommend working with Katherine if you are looking for reliable and responsive service."
"Thank you, Chris, for sharing your experience with Katherine Ray at our Morgantown office. It's wonderful to hear that she provided such a knowledgeable and patient service, ensuring you felt comfortable and informed throughout the process. We are delighted that her professionalism and attention to detail made your experience smooth and stress-free. Your recommendation means a lot to us, and we're grateful for your trust in our team to find the best coverage for your needs."
Dave Eberhardt
June 25, 2026
"Yes very nice employee's at State Farm. I had got a quote a couple ofvyears back was higher but they reached out to me this time and was lower than what I was paying. Great customer service"
"Thank you, Dave, for sharing your experience. It's wonderful to hear that our team provided you with excellent customer service and a competitive quote. We appreciate your feedback and look forward to continuing to serve your insurance needs."
The Mighty Derb
June 8, 2026
"Great service and good people!"
"Thank you for sharing your positive experience! It's wonderful to hear that you found our service and team to your satisfaction. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Larry Tamburri
May 11, 2026
"From the beginning to the end, they answered all my concerns and now insure almost all of our possessions. Soon to be all. Good people who care."
"Thank you, Larry, for sharing your experience with us. It's wonderful to hear that all your concerns were addressed and that you feel confident insuring your possessions with us. We truly value your trust and are here to help with anything you need in the future. Your feedback means a lot to our team."
Judy Smith
May 10, 2026
"I recently had to file a claim and everything was taken care of quickly without questions.
I also recently added a new vehicle to my policy, worked wirh Katherine and she was excellent to work with. Very professional and kind, she made the set up of my new policy so easy. Thank you Katherine!"
"Thank you, Judy, for sharing your experience with us. It's wonderful to hear that your claim process went smoothly and that Katherine provided excellent service when adding your new vehicle to your policy. We appreciate your kind words and your trust in us. Your feedback motivates us to continue delivering the best service possible."
Melissa Lituma
May 8, 2026
"Ashley did an amazing job! She was so helpful and got me a really great deal. She was very knowledgeable and helped me through the whole process. Thank you!!!"
"Thank you so much for sharing your experience with us! We're delighted to hear that Ashley was able to assist you effectively and secure a great deal. Your feedback is greatly appreciated, and we're glad to know that you felt supported throughout the process."
Joseph
April 30, 2026
"Well, I had a discussion with Logan. He was incredibly polite, efficient, and expedient. I know nothing about the area. He helped with information regarding the area my daughter is planning to rent, and though minimal, it was enough to know that there was an essence of caring and compassion. Both of which are quite lacking in today's society.
Thank you Logan."
"Thank you, Joseph, for sharing your experience. It's wonderful to hear that Logan was able to assist you with such care and efficiency. We strive to provide compassionate service, and it's rewarding to know that Logan's efforts made a positive impact. Your feedback is greatly appreciated."
Bob Lovio
April 20, 2026
"Had a great experience with Katherine at the Cheat Lake ofc. She was extremely helpful and stayed online with me, while I fumbled thru the documents. Always cheerful and helpful. We need more agents like her."
"Thank you, Bob, for sharing your positive experience with Katherine at the Cheat Lake office. It's wonderful to hear how helpful and cheerful she was while assisting you with the documents. Your feedback is greatly appreciated, and we're glad to know that Katherine made a difference in your experience. We look forward to continuing to provide you with excellent service."
Cathryn
April 13, 2026
"I had been with USAA since 1984, but I could not get any discounts for having no accidents or being a customer for years. I contacted State farm bc my son had also left USAA. I didn’t initially switch over I wanted to be certain, after 6 months and trying to get a better quote, I switched. No pressure from State Farm, they told me, we’re here call us when you’re ready. Easy switch, took the time to view what we discussed months earlier."
"Thank you, Cathryn, for sharing your experience. It's wonderful to hear that you felt no pressure and appreciated the ease of switching to State Farm. We're glad we could assist you in finding a plan that meets your needs. Your feedback is invaluable, and we're here to support you whenever you need us."
rober H
April 2, 2026
"So my review was obviously reported and removed. I was with them for a year and my auto policy got canceled after modifying my policy (removing a vehicle). I hit a tow mirror that ended up causing me to make a claim. Found out that my policy was canceled. It caused no damage to my vehicle and State Farm ultimately handled the issue. Keep in mind I never received noticed I was canceled. Also I filed a civil suit and won after they assigned fault. I had a bundled policy and just decided to get a new auto loan after. About a month goes by and I get a cancellation notice stating that I requested to cancel my home owners policy. When the dust settled I lost a good bit of money and never had confidence in my policy. For the record o had never used an agent and just bought policies online. I’ll always shop annually for a policy as anyone should, but I’ll never consider State Farm even if they beat my rate."
Kenzie Carroll
March 25, 2026
"Skylar was amazing! Answered my 2892838 questions, really helped me get the BEST QUOTE for my insurance policy. Cannot recommend them enough."
"Thank you so much for sharing your experience, Kenzie. It's wonderful to hear that Skylar was able to assist you with all your questions and help you find the best quote for your insurance policy. Your recommendation means a lot to us, and we're delighted to have been able to support you. If you ever need further assistance, feel free to reach out."