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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erin McDonald

August 3, 2026

5  out of  5
rating by Erin McDonald
"I’ve always received excellent service with the folks here. Everyone I have spoken to is kind, knowledgeable, and gets things done promptly and professionally!"
We responded:
"Thank you, Erin, for sharing your positive experience with us. It's wonderful to hear that our team has consistently provided you with kind, knowledgeable, and prompt service. We strive to maintain a high level of professionalism and are delighted to know that we've met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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Zheng Meiling

July 23, 2026

5  out of  5
rating by Zheng Meiling
"Excellent customer service! My agent was knowledgeable, patient, and responsive throughout the entire process. They explained my coverage options clearly and helped me find a policy that met my needs. I really appreciate their help and would highly recommend them."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that you found the service knowledgeable and patient, and that the coverage options were clearly explained. Your recommendation means a lot, and we're glad we could assist you in finding a policy that suits your needs. Your feedback is greatly appreciated!"
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Alanna McDuffie (Lovelyaeo)

July 22, 2026

5  out of  5
rating by Alanna McDuffie (Lovelyaeo)
"Skyler is amazing! She got me an amazing deal and worked with me when I had the time, she is just an amazing person!"
We responded:
"Thank you so much for sharing your experience with Skyler! It's wonderful to hear that she was able to find you a great deal and accommodate your schedule. Your kind words mean a lot to us, and we're delighted to have you as a valued customer. If there's anything else we can assist you with, please feel free to reach out."
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Andrew Wilson

July 20, 2026

5  out of  5
rating by Andrew Wilson
"So appreciated all the help and support my family has received from Lori Vance and the State Farm team in Morgantown WV!"
We responded:
"Thank you, Andrew, for sharing your positive experience. It's wonderful to hear that Lori Vance and the team have been able to provide the help and support your family needed. Your feedback is greatly appreciated and motivates us to continue delivering excellent service."
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KJ DAWSON (Dawson)

July 14, 2026

5  out of  5
rating by KJ DAWSON (Dawson)
"Wonderful to do business with!! By far the best insurance company I’ve dealt with in 20 years. Kind, personable, and customer centered approach!!"
We responded:
"Thank you so much for your kind words and for sharing your experience. It's fantastic to hear that our customer-centered approach has made such a positive impact over the years. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
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Raahat Bansal

July 13, 2026

5  out of  5
rating by Raahat Bansal
"Katherine was amazing and extremely helpful. I've always had a pleasant experience working with the team here"
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Katherine was able to assist you so effectively. We strive to provide excellent service, and your feedback is greatly appreciated. We're glad to know you've had pleasant interactions with our team."
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Tiffany Giffen

July 1, 2026

5  out of  5
rating by Tiffany Giffen
"They are professional and friendly and know customer service."
We responded:
"Thank you, Tiffany, for your wonderful feedback! It's great to hear that you found our team professional and friendly. We are committed to providing excellent customer service, and your words mean a lot to us. If there's anything else we can assist you with, please let us know."
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Chris Lanfersiek

June 30, 2026

5  out of  5
rating by Chris Lanfersiek
"Katherine Ray at Lori Vance State Farm in Morgantown, WV provided an outstanding experience from start to finish. She was knowledgeable, patient, and took the time to clearly explain all of my options without any pressure. Her professionalism and attention to detail made the entire process smooth and stress-free. It is clear she genuinely cares about helping her clients find the best coverage for their needs. I highly recommend working with Katherine if you are looking for reliable and responsive service."
We responded:
"Thank you, Chris, for sharing your experience with Katherine Ray at our Morgantown office. It's wonderful to hear that she provided such a knowledgeable and patient service, ensuring you felt comfortable and informed throughout the process. We are delighted that her professionalism and attention to detail made your experience smooth and stress-free. Your recommendation means a lot to us, and we're grateful for your trust in our team to find the best coverage for your needs."
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Dave Eberhardt

June 25, 2026

5  out of  5
rating by Dave Eberhardt
"Yes very nice employee's at State Farm. I had got a quote a couple ofvyears back was higher but they reached out to me this time and was lower than what I was paying. Great customer service"
We responded:
"Thank you, Dave, for sharing your experience. It's wonderful to hear that our team provided you with excellent customer service and a competitive quote. We appreciate your feedback and look forward to continuing to serve your insurance needs."
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The Mighty Derb

June 8, 2026

5  out of  5
rating by The Mighty Derb
"Great service and good people!"
We responded:
"Thank you for sharing your positive experience! It's wonderful to hear that you found our service and team to your satisfaction. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Larry Tamburri

May 11, 2026

5  out of  5
rating by Larry Tamburri
"From the beginning to the end, they answered all my concerns and now insure almost all of our possessions. Soon to be all. Good people who care."
We responded:
"Thank you, Larry, for sharing your experience with us. It's wonderful to hear that all your concerns were addressed and that you feel confident insuring your possessions with us. We truly value your trust and are here to help with anything you need in the future. Your feedback means a lot to our team."
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Judy Smith

May 10, 2026

5  out of  5
rating by Judy Smith
"I recently had to file a claim and everything was taken care of quickly without questions.

I also recently added a new vehicle to my policy, worked wirh Katherine and she was excellent to work with. Very professional and kind, she made the set up of my new policy so easy. Thank you Katherine!"
We responded:
"Thank you, Judy, for sharing your experience with us. It's wonderful to hear that your claim process went smoothly and that Katherine provided excellent service when adding your new vehicle to your policy. We appreciate your kind words and your trust in us. Your feedback motivates us to continue delivering the best service possible."
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Melissa Lituma

May 8, 2026

5  out of  5
rating by Melissa Lituma
"Ashley did an amazing job! She was so helpful and got me a really great deal. She was very knowledgeable and helped me through the whole process. Thank you!!!"
We responded:
"Thank you so much for sharing your experience with us! We're delighted to hear that Ashley was able to assist you effectively and secure a great deal. Your feedback is greatly appreciated, and we're glad to know that you felt supported throughout the process."
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Joseph

April 30, 2026

5  out of  5
rating by Joseph
"Well, I had a discussion with Logan. He was incredibly polite, efficient, and expedient. I know nothing about the area. He helped with information regarding the area my daughter is planning to rent, and though minimal, it was enough to know that there was an essence of caring and compassion. Both of which are quite lacking in today's society.
Thank you Logan."
We responded:
"Thank you, Joseph, for sharing your experience. It's wonderful to hear that Logan was able to assist you with such care and efficiency. We strive to provide compassionate service, and it's rewarding to know that Logan's efforts made a positive impact. Your feedback is greatly appreciated."
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Bob Lovio

April 20, 2026

5  out of  5
rating by Bob Lovio
"Had a great experience with Katherine at the Cheat Lake ofc. She was extremely helpful and stayed online with me, while I fumbled thru the documents. Always cheerful and helpful. We need more agents like her."
We responded:
"Thank you, Bob, for sharing your positive experience with Katherine at the Cheat Lake office. It's wonderful to hear how helpful and cheerful she was while assisting you with the documents. Your feedback is greatly appreciated, and we're glad to know that Katherine made a difference in your experience. We look forward to continuing to provide you with excellent service."
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Cathryn

April 13, 2026

5  out of  5
rating by Cathryn
"I had been with USAA since 1984, but I could not get any discounts for having no accidents or being a customer for years. I contacted State farm bc my son had also left USAA. I didn’t initially switch over I wanted to be certain, after 6 months and trying to get a better quote, I switched. No pressure from State Farm, they told me, we’re here call us when you’re ready. Easy switch, took the time to view what we discussed months earlier."
We responded:
"Thank you, Cathryn, for sharing your experience. It's wonderful to hear that you felt no pressure and appreciated the ease of switching to State Farm. We're glad we could assist you in finding a plan that meets your needs. Your feedback is invaluable, and we're here to support you whenever you need us."
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rober H

April 2, 2026

1  out of  5
rating by rober H
"So my review was obviously reported and removed. I was with them for a year and my auto policy got canceled after modifying my policy (removing a vehicle). I hit a tow mirror that ended up causing me to make a claim. Found out that my policy was canceled. It caused no damage to my vehicle and State Farm ultimately handled the issue. Keep in mind I never received noticed I was canceled. Also I filed a civil suit and won after they assigned fault. I had a bundled policy and just decided to get a new auto loan after. About a month goes by and I get a cancellation notice stating that I requested to cancel my home owners policy. When the dust settled I lost a good bit of money and never had confidence in my policy. For the record o had never used an agent and just bought policies online. I’ll always shop annually for a policy as anyone should, but I’ll never consider State Farm even if they beat my rate."
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Kenzie Carroll

March 25, 2026

5  out of  5
rating by Kenzie Carroll
"Skylar was amazing! Answered my 2892838 questions, really helped me get the BEST QUOTE for my insurance policy. Cannot recommend them enough."
We responded:
"Thank you so much for sharing your experience, Kenzie. It's wonderful to hear that Skylar was able to assist you with all your questions and help you find the best quote for your insurance policy. Your recommendation means a lot to us, and we're delighted to have been able to support you. If you ever need further assistance, feel free to reach out."
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Troy Dorsey

March 20, 2026

5  out of  5
rating by Troy Dorsey
"Been a client for years - very happy with the prompt attention and careful consideration to any of my weird issues. Katherine was very helpful the most recent time I worked with them."
We responded:
"Thank you, Troy, for sharing your experience. It's wonderful to hear that you've been satisfied with the prompt attention and careful consideration you've received over the years. We're glad Katherine could assist you effectively during your recent interaction. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Gary White

March 18, 2026

5  out of  5
rating by Gary White
"I have never had a more pleasant experience than I had with Logan getting vehicle and renter insurance. Very helpful and very courteous. Could not ask for any better service. Thanks Logan"
We responded:
"Thank you, Gary, for sharing your experience with us. It's wonderful to hear that Logan provided you with such helpful and courteous service while setting up your vehicle and renter insurance. Your feedback is greatly appreciated, and we're glad to know you had a pleasant experience."
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Zoe Dailey

March 16, 2026

5  out of  5
rating by Zoe Dailey
"Ashley was very helpful and kind! She got me a policy that was less than half of what I was paying with a competitor."
We responded:
"Thank you, Zoe, for sharing your experience with us. It's wonderful to hear that Ashley was able to assist you in finding a policy that better suits your needs. We appreciate your feedback and are delighted to have you as part of our community. If you have any more questions or need further assistance, feel free to reach out."
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leah strahin

March 11, 2026

5  out of  5
rating by leah strahin
"They did for me what no other insurance company would. Ashley was so helpful and great! I'm glad I found them"
We responded:
"Thank you, Leah, for sharing your experience with us. It's wonderful to hear that Ashley was able to assist you in a way that made a difference. We're glad you found us and appreciate your kind words and support. Your satisfaction is our priority, and we're here whenever you need us."
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Bill Johnson

March 5, 2026

5  out of  5
rating by Bill Johnson
"Lori Vance hooked me up really good with auto and renters insurance and I guarantee you nobody else could beat the price that she gave me thank you Lori."
We responded:
"Thank you, Bill, for sharing your experience. It's wonderful to hear that our team was able to assist you with both auto and renters insurance at a competitive price. Your feedback is greatly appreciated, and we're glad to have met your expectations."
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Michael Parsons

March 3, 2026

5  out of  5
rating by Michael Parsons
"Can't say enough good words . I was with another insurance company during my claim and choose to go with the company that helped the most and with a way better rate . Thank you!"
We responded:
"Thank you, Michael, for sharing your experience. It's wonderful to hear that our team could assist you effectively during your claim and offer you a better rate. Your feedback is greatly appreciated, and we're glad to have you with us."
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Dynashia Lewis

February 23, 2026

5  out of  5
rating by Dynashia Lewis
"I had a great experience with Ashley. They helped me switch car insurance providers and got me a much lower rate. They were very kind, professional, and made sure I received every discount I qualified for. Highly recommend!"
We responded:
"Thank you, Dynashia, for sharing your experience with Ashley. It's wonderful to hear that they were able to assist you in switching providers and securing a lower rate. Ensuring our customers receive all the discounts they qualify for is a priority, and it's great to know Ashley delivered on that. Your recommendation means a lot to us!"