State Farm® Insurance Agent Lori Vance
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Martha Corley
February 16, 2026
"I Greatly appreciate Logan for helping Me with all My questions on getting My auto insurance. Keep Up the Great work!"
Kyle Harder
February 12, 2026
"My agent Katherine did an amazing job walking me through the process of switching some things around on my policy that I needed done. Very nice and professional!"
"Thank you, Kyle, for sharing your experience with us. It's wonderful to hear that Katherine was able to assist you effectively and professionally with your policy changes. We appreciate your feedback and are glad to know you had a positive experience. Your satisfaction is important to us, and we're here to help whenever you need it."
Valerie Alt
February 5, 2026
"I had a great experience working with Logan to get my policy set up. He was very kind and he worked diligently to make sure my families needs were met in the most affordable way possible. I couldn’t believe the amount of money he was able to save me and still met all my expectations as far as coverage without having to cut corners. Overall great experience, highly recommend!"
"Thank you, Valerie, for sharing your positive experience. It's wonderful to hear that Logan was able to assist you effectively and find a policy that meets your family's needs while saving you money. Your recommendation means a lot, and we're glad to have met your expectations. If you have any more questions or need further assistance, feel free to reach out."
Proudmama
February 5, 2026
"I first spoke to Ashley and she was very helpful and got me started. She even went out of her way to work past her shift to complete my payment, etc. I also spoke to Lori Vance with questions with the paper work I needed to sign and she answered all my questions and cleared up any concerns that I had. Wonderful ladies for sure."
"Thank you for sharing your experience. It's great to hear that Ashley was able to assist you so effectively and went the extra mile to ensure everything was completed smoothly. Lori is always happy to help with any questions, and we're glad she could provide the clarity you needed. Your feedback is truly appreciated, and we're delighted to know you had a positive experience with our team."
Brody Buckets
February 4, 2026
"Ashley was great and communicated very quickly. It was nice to have someone respond and be there instead of having to call and be on hold to get answers. Ashley saved me over $800 a year with better coverages and dealt with me via email while I was working midnights. We had the deal done and finalized in hours and Ashley was able to explain my coverages better than my previous insurer! Thank you for reaching out and going beyond just another phone call that became repetitive."
"Thank you for sharing your experience with us. It's wonderful to hear that Ashley was able to assist you so effectively and provide you with better coverage while saving you money. We understand the importance of quick and clear communication, especially when managing a busy schedule. Your feedback is greatly appreciated, and we're delighted to know that Ashley made the process smooth and informative for you."
Betsy Riley
February 3, 2026
"Skylar is a really nice person to work with"
"Thank you, Betsy, for sharing your positive experience with Skylar. It's wonderful to hear that you found working with Skylar to be a pleasant experience. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Mary Strife
January 8, 2026
"Skyler provided me the information I needed and contacted Claims. She let me ask all the questions I wanted and explained everything. She made this process less stressful. I have always been happy with the service I get from This office. Both Ashleys and anyone else I have contacted. I'm very satisfied."
"Thank you, Mary, for sharing your experience with us. It's wonderful to hear that Skyler was able to assist you effectively and make the process less stressful. We're delighted to know that you feel satisfied with the service from our office, including both Ashleys and the rest of the team. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
Kristie Christian
December 28, 2025
"Skyler has been the absolute best!!!! She is very patient and attentive, answers any and all questions I have. She is ALWAYS quick to respond, and happy to accommodate any changes I need. This State Farm agency is fabulous! I would highly recommend them, especially if you’re not knowledgeable about insurance. They are the agency you can trust!!!!"
"Thank you so much for sharing your wonderful experience with Skyler and our team! Your recommendation means a lot, and we're here to assist with any future needs you may have."
Logan
December 10, 2025
"She was very responsive. I was completely satisfied the way she helped me. She lowered my rate and got me a good rate and I would suggest this insurance firm and her out to anybody."
"Thank you, Logan, for sharing your positive experience. It's wonderful to hear that you were completely satisfied with the service and that your rate was lowered. Your recommendation means a lot, and we're glad to have been able to assist you effectively."
Mark Burney
November 13, 2025
"I usually do not write reviews but in this case, I feel I need to share my experience. I had the pleasure of speaking with both Lori Vance and also Ashley Hefner. I have been dealing a lot with my disabilities from the military and because of the pain that I suffer from it can be very difficult to communicate with me. They showed me so much professionalism and compassion that I felt appreciated. I hear a lot of people tell me think you for your service, but they took that to another level and showed me they were thankful in how they treated me. I want to say to you both thank you for treating me professionally and with respect. You gave me a great rate and exactly the insurance that I need. People like you both are the reason that I am proud that I served . Mark Burney"
"Thank you so much for taking the time to share your experience. It's wonderful to hear that Lori and Ashley were able to provide you with the professionalism and compassion you deserve. Your kind words mean a lot, especially coming from someone who has served. We're grateful for your trust in us and are pleased to know you received the insurance coverage you needed. Your feedback is truly appreciated."
Kyle Shaffer
November 11, 2025
"Wasn't even sure I was wanting to even change my insurance and was very on the fence about it but decided to at least explore my options and try and see what I could get so I ended up first talking to Jamie Murray and that woman could not have been more helpful and more open and willing to answer each and every single question I had no matter how painstaking it was and no matter how much detail I wanted and did everything with a smile and with a great attitude and honestly was probably the main reason I ended up switching my policies for my vehicle absolutely a five-star experience and you don't find that for anything in life get that woman a raise. Between her and the actual agent that she took me to for me to make the switch that's an All-Star duo in my opinion"
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jamie Murray and our team were able to make your insurance experience smooth, informative, and even enjoyable. It means a lot to know their dedication and positive attitude made such a difference. We’ll be sure to pass along your kind words—they truly are an All-Star team! Thank you again for trusting us with your policies."
Tonya Grooms
November 4, 2025
"Skylar was kind and patient. She's quick and clear at explaining every aspect of the policy! She understood and answered all my questions! It was a pleasure doing business with her."
"Thank you, Tonya, for sharing your experience with Skylar. It's wonderful to hear that she was able to assist you with such clarity and patience. Your feedback is greatly appreciated and will be shared with Skylar and the team. We're glad to have been of service to you."
Logan Helmick
November 3, 2025
"Just got off the phone with Ashley Hefner, she helped explain everything about car insurance since I'm getting my first car and will be putting someone else as the primary driver. She was very knowledgeable and answered all my questions quickly. Will definitely be calling again soon!"
"Thank you, Logan, for sharing your experience with us. It's wonderful to hear that Ashley was able to assist you so effectively with your car insurance questions. We're glad she could provide the clarity you needed as you navigate getting your first car. We look forward to helping you again soon!"
Connie Mccartney
October 2, 2025
"Ashley was amazing to work with. She is wonderful"
"Thank you so much for sharing your positive experience with Ashley. It's great to hear that she made such a wonderful impression. Your feedback is truly appreciated, and we're delighted to know that you had a great experience with our team."
Tameka Burns
September 15, 2025
"Logan with Lori Vance State Farm was great and efficient at helping me get car insurance . Very helpful and great at explaining everything I needed to know. Thank you Logan again for all your help"
"Thank you, Tameka, for sharing your experience with us. It's wonderful to hear that Logan was able to assist you efficiently and provide clear explanations for your car insurance needs. Your feedback is greatly appreciated, and we're glad to have been of help."
mark pyatt
September 15, 2025
"Helped me to the best of their ability and that’s all I ask"
"Thank you, Mark, for sharing your positive experience. It's wonderful to know that our efforts met your expectations. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
Alexis McMillen
September 3, 2025
"We switched to State Farm about a year ago when another company that we had been with for decades nearly tripled our homeowner's insurance for no reason. State Farm had a quote ready for me quickly and the premium amount was half of our renewal quote - and that included MORE coverage for our home that our previous insurer. The staff at Lori Vance's office is responsive, professional, and always helpful. I've personally worked with Ashley, who assisted with the switch and she made the whole process easy to navigate. Also, Skyler was extremely helpful recently when we needed to insure a new vehicle. She got the temporary card to me in just minutes after I called! Insurance of any kind is difficult to manage by nature, but Lori Vance's team and their five-star customer service make the process much less overwhelming.... highly recommend for your auto/home insurance needs."
"Thank you, Alexis, for sharing your experience with us. It's wonderful to hear that our team could provide you with a more affordable and comprehensive insurance solution. We're glad Ashley and Skyler could assist you effectively and make the transition smooth. Your recommendation means a lot to us, and we're committed to maintaining the high level of service you've come to expect. If there's anything else we can do for you, please let us know."
Kris Coen
August 28, 2025
"My wife and I went into State Farm looking to safe money and improve our quality of auto insurance. We went in and talked to Logan. Logan was really calm and actually listened to our need and found the best thing for us. I was a state farm customer in the past and I’m glad I’m back into good hands!"
"Thank you, Kris, for sharing your experience. It's wonderful to hear that Logan was able to assist you and your wife in finding the right auto insurance solution. We're pleased to have you back with us and are committed to ensuring you feel well taken care of. Your feedback is greatly appreciated, and we're here to help with any future needs you may have."
Casey Weaver
August 27, 2025
"Logan made switching insurances so easy and he was so kind. Thank you Logan for being so knowledgeable about the products and making it very easy - GREAT experience 😊"
"Thank you, Casey, for sharing your experience with us. It's wonderful to hear that Logan was able to make the process of switching insurances smooth and easy for you. We take pride in our team's knowledge and dedication to providing excellent service. Your feedback is greatly appreciated, and we're glad to know you had a great experience."
Tamara Wilson
August 4, 2025
"Customer service at this office is exceptional. Katherine helped us work our through an unusual, complicated claim. Her assistance and professionalism made the process go smoothly! Thank you!"
"Thank you, Tamara, for sharing your experience. It's wonderful to hear that Katherine was able to assist you with your claim and make the process smooth. We strive to provide exceptional service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
GP
July 25, 2025
"When I left Chicago thinking I am losing the best State Farm agent who also happened to be my friend, I didn’t know I’ll find an equal, if not better agent, in Morgantown. Thanks Lori and Ashley!"
"Thank you so much for your kind words and for sharing your experience. It's wonderful to hear that you found our service in Morgantown to be just what you needed. Lori and Ashley are dedicated to providing the best support possible, and your feedback means a lot to us. We're glad to have you as part of our community!"
Darrell Donahue
July 21, 2025
"The folks in Lori’s office were fantastic!!!! They stuck with me through a very stressful situation, contacting claims on my behalf and working everything out… I really appreciate that top notch customer service!!!!"
"Thank you, Darrell, for sharing your experience. It's wonderful to hear that our team was able to support you during a stressful time and provide the assistance you needed. Your kind words about our customer service mean a lot to us. We're here to help whenever you need us."
Ka Co
July 21, 2025
"Ashley with State Farm was recommended to me by my brother. Ashley has been wonderful to work with. She has explained each area of insurance in great detail and made sure that my husband and I understood. It has been a pleasure working with Ashley. I would and have recommended State Farm to several people."
"Thank you so much for sharing your experience with us. It's fantastic to hear that Ashley has been so helpful and thorough in explaining your insurance options. We're glad to know that you and your husband feel well-informed and satisfied with the service. Your recommendations mean a lot to us, and we're grateful for your trust and support."
Bing L
July 16, 2025
"I worked with Skyler recently and the experience was amazing! Skyler is very responsive and answered all my questions professionally and timely, and she helped me a lot. I have been with State Farm for decades and have been with Lori Vance for many years, and I have been very happy and I highly recommend them!"
"Thank you for sharing your positive experience with us. It's wonderful to hear that Skyler was able to assist you effectively and that you found her support both professional and timely. We truly appreciate your long-standing trust and recommendation. Your satisfaction is important to us, and we're delighted to continue serving you."
Andrew Dewitt
June 17, 2025
"Very patient with me and helped lower my premiums to reflect post graduation rates! Overall I’m happy with her and State Farm for my go to insurance"
"Thank you, Andrew, for sharing your experience. It's wonderful to hear that you found the support you needed and that we could help adjust your premiums to better fit your needs. Your satisfaction is important to us, and we're glad to be your choice for insurance."