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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth Estepp

August 18, 2025

5  out of  5
rating by Elizabeth Estepp
"Thank you Skylar for the excellent customer service today!"
We responded:
"Thank you, Elizabeth, for sharing your positive experience with us. We're delighted to hear that Skylar provided you with excellent customer service. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible."
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Kyra S

August 14, 2025

5  out of  5
rating by Kyra S
"Everyone at this location is an absolute pleasure to work with! Ashley has helped me in the past with the addition of a life insurance policy and today Skyler assisted us in adding another vehicle to our policy. Both ladies are professional, friendly, offer advice when choosing policies, and really make you feel cared for, not like they are chasing the highest premium. We will continue to ask for Skyler and Ashley when we call in - they are fabulous!"
We responded:
"Thank you so much for your wonderful feedback, Kyra. It's fantastic to hear that Ashley and Skyler have provided you with such professional and friendly service. We're delighted that they could assist you with your life insurance policy and vehicle addition, making you feel valued and cared for. Your kind words and continued trust mean a lot to us. We look forward to assisting you again in the future."
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Tamara Wilson

August 4, 2025

5  out of  5
rating by Tamara Wilson
"Customer service at this office is exceptional. Katherine helped us work our through an unusual, complicated claim. Her assistance and professionalism made the process go smoothly! Thank you!"
We responded:
"Thank you, Tamara, for sharing your experience. It's wonderful to hear that Katherine was able to assist you with your claim and make the process smooth. We strive to provide exceptional service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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GP

July 25, 2025

5  out of  5
rating by GP
"When I left Chicago thinking I am losing the best State Farm agent who also happened to be my friend, I didn’t know I’ll find an equal, if not better agent, in Morgantown. Thanks Lori and Ashley!"
We responded:
"Thank you so much for your kind words and for sharing your experience. It's wonderful to hear that you found our service in Morgantown to be just what you needed. Lori and Ashley are dedicated to providing the best support possible, and your feedback means a lot to us. We're glad to have you as part of our community!"
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Darrell Donahue

July 21, 2025

5  out of  5
rating by Darrell Donahue
"The folks in Lori’s office were fantastic!!!! They stuck with me through a very stressful situation, contacting claims on my behalf and working everything out… I really appreciate that top notch customer service!!!!"
We responded:
"Thank you, Darrell, for sharing your experience. It's wonderful to hear that our team was able to support you during a stressful time and provide the assistance you needed. Your kind words about our customer service mean a lot to us. We're here to help whenever you need us."
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Ka Co

July 21, 2025

5  out of  5
rating by Ka Co
"Ashley with State Farm was recommended to me by my brother. Ashley has been wonderful to work with. She has explained each area of insurance in great detail and made sure that my husband and I understood. It has been a pleasure working with Ashley. I would and have recommended State Farm to several people."
We responded:
"Thank you so much for sharing your experience with us. It's fantastic to hear that Ashley has been so helpful and thorough in explaining your insurance options. We're glad to know that you and your husband feel well-informed and satisfied with the service. Your recommendations mean a lot to us, and we're grateful for your trust and support."
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Bing L

July 16, 2025

5  out of  5
rating by Bing L
"I worked with Skyler recently and the experience was amazing! Skyler is very responsive and answered all my questions professionally and timely, and she helped me a lot. I have been with State Farm for decades and have been with Lori Vance for many years, and I have been very happy and I highly recommend them!"
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Skyler was able to assist you effectively and that you found her support both professional and timely. We truly appreciate your long-standing trust and recommendation. Your satisfaction is important to us, and we're delighted to continue serving you."
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Ryan Spiker

July 12, 2025

5  out of  5
rating by Ryan Spiker
"Very friendly and easy to talk to. They’ve helped me through two claims over the past 15 years. Both times I was not at fault. Still it is hard to get other insurance or individuals to claim fault or payout claims. They were always very helpful. State Farm has always acted swiftly to get me back in my vehicle, making the process as easy as possible. If your in the market for insurance, I highly recommend giving this agency and State Farm a call."
We responded:
"Thank you, Ryan, for sharing your experience and for your kind words. It's great to hear that our team has been able to assist you effectively through your claims over the years. We're committed to making the process as smooth as possible and appreciate your recommendation. Your trust and satisfaction mean a lot to us."
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Matt W

June 24, 2025

5  out of  5
rating by Matt W
"I have been working with Lori Vance and her team for years now and they are awesome! Katherine on her team is very helpful, knowledgeable and always goes the extra mile to help with my account. Highly recommend utilizing their services!"
We responded:
"Thank you so much for your kind words and for being a loyal customer over the years. It's wonderful to hear that Katherine and the team have been able to provide you with the support and service you deserve. Your recommendation means a lot to us, and we're grateful for your trust in our services. Looking forward to continuing to assist you with your insurance needs!"
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Andrew Dewitt

June 17, 2025

5  out of  5
rating by Andrew Dewitt
"Very patient with me and helped lower my premiums to reflect post graduation rates! Overall I’m happy with her and State Farm for my go to insurance"
We responded:
"Thank you, Andrew, for sharing your experience. It's wonderful to hear that you found the support you needed and that we could help adjust your premiums to better fit your needs. Your satisfaction is important to us, and we're glad to be your choice for insurance."
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Donna Quairiere

May 13, 2025

5  out of  5
rating by Donna Quairiere
"Me and my husband had been looking for cheaper auto insurance and homeowners insurance, and one day I got a call from Logan and he was so friendly and knowledgeable and was able to save us $400 a year! So if you’re looking to reduce your rates, I would give him a call!"
We responded:
"Thank you, Donna, for sharing your experience. It's wonderful to hear that Logan was able to assist you and your husband in finding more affordable insurance options. We appreciate your kind words and are delighted that you found value in our services. Your feedback is incredibly important to us, and we're glad to have you as part of our community."
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Buck Ward

May 9, 2025

5  out of  5
rating by Buck Ward
"Skyler was very pleasant and did a wonderful job taking care of all my insurance needs today."
We responded:
"Thank you, Buck, for sharing your positive experience with Skyler. It's great to hear that all your insurance needs were taken care of so well. Your feedback is truly appreciated, and we're glad to have been of service."
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Clint Schiavone

April 29, 2025

5  out of  5
rating by Clint Schiavone
"Always as helpful as can be and fast."
We responded:
"Thank you, Clint, for your wonderful feedback. It's great to hear that you find our service helpful and fast. Your satisfaction is our priority, and we appreciate your support."
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Evelyn Owie

April 16, 2025

5  out of  5
rating by Evelyn Owie
"Really helpful team!!"
We responded:
"Thank you, Evelyn, for your wonderful feedback!"
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Salam al Rawy

April 8, 2025

5  out of  5
rating by Salam al Rawy
"I have been with State Farm (Lori Vance) office for more than 10 years, best people ever, I will never take my business elsewhere."
We responded:
"Thank you, Salam, for your kind words and for being a loyal customer for over a decade. It's wonderful to hear that you've had such a positive experience with our team. We truly value your trust and commitment to our office."
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Cosmas Nwakanma

March 19, 2025

5  out of  5
rating by Cosmas Nwakanma
"I love it when people treat their customers as KING. Lori Vance is an exemplary professional insurance agent that made positive first impression on me. I wanted to shop around for quotes but once I was done with Lori Vance and how much of useful information provided, I closed my deal in a couple of minutes knowing that I am in a safe hand. The upsellling skills is topnotch and associated services provided were worth the money paid. Thank you Lori Vance. Thank you State Farm."
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that our team made such a positive impression and provided you with valuable information. We're glad you felt confident in your decision and appreciated the services offered. Your feedback is greatly appreciated, and we're delighted to have you as a valued customer."
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Shoutmon

February 26, 2025

5  out of  5
rating by Shoutmon
"Swell service, very polite and eager to provide any sort of assistance where needed."
We responded:
"Thank you for your wonderful review! It's great to hear that you found our service polite and eager to assist. We strive to provide the best support possible, and your feedback is truly appreciated. If there's anything else we can do for you, please let us know."
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Roy Bowlen

February 21, 2025

5  out of  5
rating by Roy Bowlen
"Lori Vance’s office and all of her employees are spectacular! Skyler in particular is an absolute rockstar. They make everything a breeze and I never have to worry about any insurance or claim issues. You can’t go wrong picking them and I give them my highest recommendation."
We responded:
"Thank you so much for your wonderful feedback! It's fantastic to hear that you had such a positive experience with our office. Skyler and the team strive to make everything as smooth as possible for our clients, and it's great to know that their efforts are appreciated. Your highest recommendation means a lot to us, and we're grateful for your trust in our services."
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Kaleb Asmussen

February 10, 2025

5  out of  5
rating by Kaleb Asmussen
"I worked with a young lady named Skyler who was able to quickly and kindly get me set up with my insurance plan, including any and all eligible discounts and services that can help along the way. Highly recommend!"
We responded:
"Thank you, Kaleb, for sharing your positive experience with us. It's wonderful to hear that Skyler was able to assist you efficiently and kindly with your insurance plan. We appreciate your recommendation and are glad to know you found value in the discounts and services offered. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Bud Yates

February 4, 2025

5  out of  5
rating by Bud Yates
"Was looking for a change of insurance. Ashley Hefner at Lori Vance took great care of my wants and needs and had me ready to go in no time. Great price, beyond expected professionalism and a very can-do attitude. Very happy I found this State Farm agent in Morgantown. Should be everyone's first call if you need insurance."
We responded:
"Thank you, Bud, for sharing your experience with us. It's wonderful to hear that Ashley Hefner was able to meet your needs efficiently and with such professionalism. We're delighted that you're happy with the service and pricing. Your recommendation means a lot to us, and we're glad to be your choice for insurance in Morgantown."
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Natalie Davis

October 8, 2024

5  out of  5
rating by Natalie Davis
"Very helpful and responsive service when we decided to switch insurance carriers! Also much better pricing options"
We responded:
"Thank you for sharing your experience! It's wonderful to hear that the transition to a new insurance carrier was smooth and that you found better pricing options. Your satisfaction is our priority, and we're delighted to have been able to assist you!"
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Karrie Rife

September 25, 2024

5  out of  5
rating by Karrie Rife
"We have had insurance with Lori for several years, and I’m honestly mad at myself for never having left a review before now, considering how great our experience has been. We’ve had zero stress associated with our policies, frankly Lori is one of the kindest people I’ve met, and extremely professional. 100% enthusiastically recommend"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that your time with us has been stress-free and positive. Your enthusiastic recommendation means the world to us. We're here to continue providing the professional and kind service you’ve come to expect!"
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Lourie Wright

July 29, 2024

5  out of  5
rating by Lourie Wright
"Ashley, helped save me money on my car and home owners policies. She was very nice and answered all of my questions."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Ashley was able to help you save money on your car and homeowners policies. We're glad she could answer all your questions and provide excellent service!"
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Carla Friend

May 7, 2024

5  out of  5
rating by Carla Friend
"Ashley is great! She always responds quickly and she was able to get me the same coverage that I had at Allstate for less than half the price. Lori is also very friendly, I definitely recommend her office."
We responded:
"Carla, Thank you for the great review and trusting our team and Ashley to help you with your Insurance needs."
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Joe Tomes

September 14, 2023

5  out of  5
rating by Joe Tomes
"I'm currently in Montana heading to Washington for a delivery & being able to call & take care of things is wonderful."
We responded:
"Thank you for the wonderful review! It is always our pleasure to be able to assist you with any of your insurance needs and we strive to provide you with great customer care! We truly appreciate your feedback, Joe!"