State Farm® Insurance Agent Lori Vance
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cosmas Nwakanma
March 19, 2025
5
out of
5
rating by Cosmas Nwakanma
"I love it when people treat their customers as KING. Lori Vance is an exemplary professional insurance agent that made positive first impression on me. I wanted to shop around for quotes but once I was done with Lori Vance and how much of useful information provided, I closed my deal in a couple of minutes knowing that I am in a safe hand. The upsellling skills is topnotch and associated services provided were worth the money paid. Thank you Lori Vance. Thank you State Farm."
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that our team made such a positive impression and provided you with valuable information. We're glad you felt confident in your decision and appreciated the services offered. Your feedback is greatly appreciated, and we're delighted to have you as a valued customer."
Shoutmon
February 26, 2025
5
out of
5
rating by Shoutmon
"Swell service, very polite and eager to provide any sort of assistance where needed."
We responded:
"Thank you for your wonderful review! It's great to hear that you found our service polite and eager to assist. We strive to provide the best support possible, and your feedback is truly appreciated. If there's anything else we can do for you, please let us know."
Roy Bowlen
February 21, 2025
5
out of
5
rating by Roy Bowlen
"Lori Vance’s office and all of her employees are spectacular! Skyler in particular is an absolute rockstar. They make everything a breeze and I never have to worry about any insurance or claim issues. You can’t go wrong picking them and I give them my highest recommendation."
We responded:
"Thank you so much for your wonderful feedback! It's fantastic to hear that you had such a positive experience with our office. Skyler and the team strive to make everything as smooth as possible for our clients, and it's great to know that their efforts are appreciated. Your highest recommendation means a lot to us, and we're grateful for your trust in our services."
Kaleb Asmussen
February 10, 2025
5
out of
5
rating by Kaleb Asmussen
"I worked with a young lady named Skyler who was able to quickly and kindly get me set up with my insurance plan, including any and all eligible discounts and services that can help along the way. Highly recommend!"
We responded:
"Thank you, Kaleb, for sharing your positive experience with us. It's wonderful to hear that Skyler was able to assist you efficiently and kindly with your insurance plan. We appreciate your recommendation and are glad to know you found value in the discounts and services offered. Your feedback is greatly appreciated and helps us continue to provide excellent service."
Bud Yates
February 4, 2025
5
out of
5
rating by Bud Yates
"Was looking for a change of insurance. Ashley Hefner at Lori Vance took great care of my wants and needs and had me ready to go in no time. Great price, beyond expected professionalism and a very can-do attitude. Very happy I found this State Farm agent in Morgantown. Should be everyone's first call if you need insurance."
We responded:
"Thank you, Bud, for sharing your experience with us. It's wonderful to hear that Ashley Hefner was able to meet your needs efficiently and with such professionalism. We're delighted that you're happy with the service and pricing. Your recommendation means a lot to us, and we're glad to be your choice for insurance in Morgantown."
Natalie Davis
October 8, 2024
5
out of
5
rating by Natalie Davis
"Very helpful and responsive service when we decided to switch insurance carriers! Also much better pricing options"
We responded:
"Thank you for sharing your experience! It's wonderful to hear that the transition to a new insurance carrier was smooth and that you found better pricing options. Your satisfaction is our priority, and we're delighted to have been able to assist you!"
Karrie Rife
September 25, 2024
5
out of
5
rating by Karrie Rife
"We have had insurance with Lori for several years, and I’m honestly mad at myself for never having left a review before now, considering how great our experience has been. We’ve had zero stress associated with our policies, frankly Lori is one of the kindest people I’ve met, and extremely professional. 100% enthusiastically recommend"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that your time with us has been stress-free and positive. Your enthusiastic recommendation means the world to us. We're here to continue providing the professional and kind service you’ve come to expect!"
Lourie Wright
July 29, 2024
5
out of
5
rating by Lourie Wright
"Ashley, helped save me money on my car and home owners policies. She was very nice and answered all of my questions."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Ashley was able to help you save money on your car and homeowners policies. We're glad she could answer all your questions and provide excellent service!"
Carla Friend
May 7, 2024
5
out of
5
rating by Carla Friend
"Ashley is great! She always responds quickly and she was able to get me the same coverage that I had at Allstate for less than half the price. Lori is also very friendly, I definitely recommend her office."
We responded:
"Carla, Thank you for the great review and trusting our team and Ashley to help you with your Insurance needs."
Joe Tomes
September 14, 2023
5
out of
5
rating by Joe Tomes
"I'm currently in Montana heading to Washington for a delivery & being able to call & take care of things is wonderful."
We responded:
"Thank you for the wonderful review! It is always our pleasure to be able to assist you with any of your insurance needs and we strive to provide you with great customer care! We truly appreciate your feedback, Joe!"
Jacob Dolin
September 6, 2023
5
out of
5
rating by Jacob Dolin
"Every time I call, all my insurance needs are met with zero issues. This branch is very knowledgeable and always ready to help. 10/10 recommend"
We responded:
"Thank you for the great review and for your kind words recommending our services to others, Jacob! We strive to go the extra mile to provide you with friendly, professional and thorough customer service! It is always our pleasure to be able to assist you with any of your insurance needs and we look forward to doing so for many years to come!"
David Hall
August 10, 2023
5
out of
5
rating by David Hall
"Wonderful people and very polite I recommend everyone go to their you will se for your self. My agent Ashley she so awesome. Love them and very positive people."
We responded:
"Thank you for taking the time to share your experience and for your kind words recognizing Ashley's efforts to provide you with the customer service you deserve, David! We truly appreciate you recommending our services to others. We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
Heather Rae
June 20, 2023
5
out of
5
rating by Heather Rae
"Very professional and friendly staff."
We responded:
"Heather, Thank you for the wonderful review. "
Crystal Filer
May 11, 2023
5
out of
5
rating by Crystal Filer
"Very helpful and pleasant experience getting my new auto and renters insurance started. Worked with Ashley Hefner in the Morgantown office on Mid Atlantic. She answered all my questions and very efficiently got things set up."
We responded:
"Crystal, Thank you for trusting our team with your Auto and Renters Insurance needs. "
Janelle Riggleman
May 8, 2023
5
out of
5
rating by Janelle Riggleman
"Thanx to Ashley Hefner at State Farm in Morgantown, WV for helping me to cut my Auto rates by 50% & my Home rates by more than that - the only expense We have that Has Not gone up lately!"
We responded:
"Thank you for taking the time to share your experience with our agency, Janelle! We strive to provide you with the insurance you need at a value you deserve and great customer care! We truly appreciate your kind words recognizing Ashley's efforts and we look forward to assisting you with any of your future insurance needs!"
Cindy Perdue
April 20, 2023
5
out of
5
rating by Cindy Perdue
"I recently switched to State Farm and Ashley was a godsend. I saved a bunch of money and she made the transition completely simple and easy. I strongly recommend. 5 stars"
We responded:
"We are so glad that Ashley was able to provide you with the insurance you need at a value you deserve and great customer care, Cindy! Thank you for the wonderful review recommending our services to others. It makes our day! We are honored to have earned your trust and look forward to assisting you with any of your future insurance needs!"
Peter-Gay McKenzie
March 21, 2023
5
out of
5
rating by Peter-Gay McKenzie
"Rebecca was wonderful and very professional. She gave me a breakdown of all the terms and made awesome recommendations with the aim of trying to save me money. Thank you Rebecca!!"
We responded:
"Peter, Thank you for choosing the Lori Vance State Farm Agency for your Insurance needs. It is our pleasure to assist with your Insurance needs and save you money in the process. "
Alissa Pilkington
March 2, 2023
5
out of
5
rating by Alissa Pilkington
"Ashley Harris is a great agent with Lori Vance. She helped us through the process of switching insurance providers. She was always easy to get ahold of — via phone, email and text. I would highly recommend her."
We responded:
"Alissa, Thank you for the great review and trusting our team with your Insurance needs. "
Kate Brock
February 16, 2023
5
out of
5
rating by Kate Brock
"Ashley was absolutely fantastic! She helped guide me through everything flawlessly! Thank you Ashley!"
We responded:
"Kate, Thank you for the great review for Ashely. It is a pleasure working with you. "
Tarisa Carp
January 19, 2023
5
out of
5
rating by Tarisa Carp
"Great rate fast service"
We responded:
"Thank you for the great review!"
Kimberly Hendershot Wolfe
November 18, 2022
5
out of
5
rating by Kimberly Hendershot Wolfe
"Very friendly and great customer service. Helped make a difficult situation much easier for me in a very efficient timeframe."
We responded:
"We are so glad that we could assist you during a difficult situation, Kimberly! We strive to go the extra mile to provide you with friendly, professional and thorough customer care! Thank you for the wonderful review and great feedback. It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to the opportunity to do so in the future!"
Robin Walters
November 8, 2022
5
out of
5
rating by Robin Walters
"Rebecca Dole has been exceptional! She has patiently worked with me to get me the right coverage at a time that was best for me. Her willingness to give me all the information needed to make decisions was phenomenal. I ended up with the best coverage for my home and auto at the best price that worked perfectly with my budget. She is diligent in answering questions in a timely manner and so helpful. I would highly recommend Lori Vance's agency and working with Rebecca Dole. I have done my research with lots of other companies and they are definitely the best around. Don't settle for less. Call them to see what they can do for you! You won't be disappointed. I sure wasn't! Thank you Rebecca!!"
We responded:
"Rebecca Dole goes above and beyond to assist you with your insurance questions or needs, Robin! Thank you for taking the time to share your experience with our agency and for your kind words recognizing Rebecca's efforts. We truly appreciate your kind words recommending our services to others. It is a huge compliment to us! "
vishal thakur
November 1, 2022
5
out of
5
rating by vishal thakur
"Lori and team are very knowledgeable and helpful. They make it simple to understand."
We responded:
"Hi Vishal, It is a pleasure getting to work with you on your Insurance needs. We appreciate your great feedback."
Christine Dole
November 1, 2022
5
out of
5
rating by Christine Dole
"Great customer service provided by Rebecca Dole. She was very helpful in providing me with information and a great quote for car and home coverage. Very, very pleased going with Lori Vance State Farm Insurance Agency for my insurance needs. I highly recommend them!"
We responded:
"Hello Christine! Thank you for trusting our team with your Auto and Home Insurance needs. We are so pleased to be working with you. "
Sarah
November 1, 2022
5
out of
5
rating by Sarah
"I've used Lori Vance for insurance for almost 5 years now. Ashley is the best. She's so nice and helps me understand my coverage. I recommend them to my friends and family."
We responded:
"Hi Sarah! Thank you for putting your trust in our team here at the Lori Vance State Farm agency! We are glad to be able to assist you over the years and look forward to many years to come. "