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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Joe Tomes

September 14, 2023

5  out of  5 rating by Joe Tomes
"I'm currently in Montana heading to Washington for a delivery & being able to call & take care of things is wonderful."

Jacob Dolin

September 6, 2023

5  out of  5 rating by Jacob Dolin
"Every time I call, all my insurance needs are met with zero issues. This branch is very knowledgeable and always ready to help. 10/10 recommend"

David Hall

August 10, 2023

5  out of  5 rating by David Hall
"Wonderful people and very polite I recommend everyone go to their you will se for your self. My agent Ashley she so awesome. Love them and very positive people."

Heather Rae

June 20, 2023

5  out of  5 rating by Heather Rae
"Very professional and friendly staff."

Crystal Filer

May 11, 2023

5  out of  5 rating by Crystal Filer
"Very helpful and pleasant experience getting my new auto and renters insurance started. Worked with Ashley Hefner in the Morgantown office on Mid Atlantic. She answered all my questions and very efficiently got things set up."

Janelle Riggleman

May 8, 2023

5  out of  5 rating by Janelle Riggleman
"Thanx to Ashley Hefner at State Farm in Morgantown, WV for helping me to cut my Auto rates by 50% & my Home rates by more than that - the only expense We have that Has Not gone up lately!"

Cindy Perdue

April 20, 2023

5  out of  5 rating by Cindy Perdue
"I recently switched to State Farm and Ashley was a godsend. I saved a bunch of money and she made the transition completely simple and easy. I strongly recommend. 5 stars"

Peter-Gay McKenzie

March 21, 2023

5  out of  5 rating by Peter-Gay McKenzie
"Rebecca was wonderful and very professional. She gave me a breakdown of all the terms and made awesome recommendations with the aim of trying to save me money. Thank you Rebecca!!"

Alissa Pilkington

March 2, 2023

5  out of  5 rating by Alissa Pilkington
"Ashley Harris is a great agent with Lori Vance. She helped us through the process of switching insurance providers. She was always easy to get ahold of — via phone, email and text. I would highly recommend her."

Kate Brock

February 16, 2023

5  out of  5 rating by Kate Brock
"Ashley was absolutely fantastic! She helped guide me through everything flawlessly! Thank you Ashley!"

Tarisa Carp

January 19, 2023

5  out of  5 rating by Tarisa Carp
"Great rate fast service"

Kimberly Hendershot Wolfe

November 18, 2022

5  out of  5 rating by Kimberly Hendershot Wolfe
"Very friendly and great customer service. Helped make a difficult situation much easier for me in a very efficient timeframe."

Robin Walters

November 8, 2022

5  out of  5 rating by Robin Walters
"Rebecca Dole has been exceptional! She has patiently worked with me to get me the right coverage at a time that was best for me. Her willingness to give me all the information needed to make decisions was phenomenal. I ended up with the best coverage for my home and auto at the best price that worked perfectly with my budget. She is diligent in answering questions in a timely manner and so helpful. I would highly recommend Lori Vance's agency and working with Rebecca Dole. I have done my research with lots of other companies and they are definitely the best around. Don't settle for less. Call them to see what they can do for you! You won't be disappointed. I sure wasn't! Thank you Rebecca!!"

vishal thakur

November 1, 2022

5  out of  5 rating by vishal thakur
"Lori and team are very knowledgeable and helpful. They make it simple to understand."

Christine Dole

November 1, 2022

5  out of  5 rating by Christine Dole
"Great customer service provided by Rebecca Dole. She was very helpful in providing me with information and a great quote for car and home coverage. Very, very pleased going with Lori Vance State Farm Insurance Agency for my insurance needs. I highly recommend them!"


November 1, 2022

5  out of  5 rating by Sarah
"I've used Lori Vance for insurance for almost 5 years now. Ashley is the best. She's so nice and helps me understand my coverage. I recommend them to my friends and family."

Mustahsin Aziz

November 1, 2022

5  out of  5 rating by Mustahsin Aziz
"Great service by Rebecca! Walked me through the entire process and options. Recommend"

Ruth Henderson

October 30, 2022

5  out of  5 rating by Ruth Henderson
"Excellent always there when i need something or basically anything i need there right there thank you so much Ashley and Lori you both are awesome i would recommend Ashley and Lori's both from statefarm i have been with them since i don't remember i have no complaints at all even having to have full coverage on our 2014 until it's paid off it's still not bad for what we pay with our other vehicles on our policy"


October 28, 2022

5  out of  5 rating by M P
"Helpful, friendly, and great service"

Evan Turco

October 27, 2022

5  out of  5 rating by Evan Turco
"Ashley is the best. She makes everything insurance-related simple and easy. She is super responsive to questions and requests. Not to mention friendly and kind! 100% of the 5-stars go to her."

Oscar Enriquez

October 27, 2022

5  out of  5 rating by Oscar Enriquez
"I got my insurance a while back, they are pretty friendly and the app lets me message them for quick answers . they are very helpful and walk me through things when i don’t understand"

Rebecca Lorenzen

October 27, 2022

5  out of  5 rating by Rebecca Lorenzen
"Lori and her team are wonderful. They explained all the coverages to us and also saved us a ton of money! They also gave us great recommendations for life insurance since we are newly weds and just purchased our first home. Very knowledgeable and helpful!!"

Heather Burch

October 26, 2022

5  out of  5 rating by Heather Burch
"Lori and her team are always courteous, detailed and quick in responding. I have been with them for years and am extremely satisfied with their service!"

Tiffany Fisher

October 11, 2022

5  out of  5 rating by Tiffany Fisher
"Very helpful and quick response"

Timmy Shay

October 6, 2022

5  out of  5 rating by Timmy Shay
"Ashley and Rebecca were so nice! A pleasure to work with switching insurance companies and getting my rates cut almost in half. Would definitely recommend!"