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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tameka Burns

September 15, 2025

5  out of  5
rating by Tameka Burns
"Logan with Lori Vance State Farm was great and efficient at helping me get car insurance . Very helpful and great at explaining everything I needed to know. Thank you Logan again for all your help"
We responded:
"Thank you, Tameka, for sharing your experience with us. It's wonderful to hear that Logan was able to assist you efficiently and provide clear explanations for your car insurance needs. Your feedback is greatly appreciated, and we're glad to have been of help."
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mark pyatt

September 15, 2025

5  out of  5
rating by mark pyatt
"Helped me to the best of their ability and that’s all I ask"
We responded:
"Thank you, Mark, for sharing your positive experience. It's wonderful to know that our efforts met your expectations. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."
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Alexis McMillen

September 3, 2025

5  out of  5
rating by Alexis McMillen
"We switched to State Farm about a year ago when another company that we had been with for decades nearly tripled our homeowner's insurance for no reason. State Farm had a quote ready for me quickly and the premium amount was half of our renewal quote - and that included MORE coverage for our home that our previous insurer. The staff at Lori Vance's office is responsive, professional, and always helpful. I've personally worked with Ashley, who assisted with the switch and she made the whole process easy to navigate. Also, Skyler was extremely helpful recently when we needed to insure a new vehicle. She got the temporary card to me in just minutes after I called! Insurance of any kind is difficult to manage by nature, but Lori Vance's team and their five-star customer service make the process much less overwhelming.... highly recommend for your auto/home insurance needs."
We responded:
"Thank you, Alexis, for sharing your experience with us. It's wonderful to hear that our team could provide you with a more affordable and comprehensive insurance solution. We're glad Ashley and Skyler could assist you effectively and make the transition smooth. Your recommendation means a lot to us, and we're committed to maintaining the high level of service you've come to expect. If there's anything else we can do for you, please let us know."
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Jim Joyner

August 29, 2025

5  out of  5
rating by Jim Joyner
"Ashley was a pleasure to work with."
We responded:
"Thank you, Jim, for sharing your positive experience with Ashley. It's wonderful to hear that she made your interaction enjoyable. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Kris Coen

August 28, 2025

5  out of  5
rating by Kris Coen
"My wife and I went into State Farm looking to safe money and improve our quality of auto insurance. We went in and talked to Logan. Logan was really calm and actually listened to our need and found the best thing for us. I was a state farm customer in the past and I’m glad I’m back into good hands!"
We responded:
"Thank you, Kris, for sharing your experience. It's wonderful to hear that Logan was able to assist you and your wife in finding the right auto insurance solution. We're pleased to have you back with us and are committed to ensuring you feel well taken care of. Your feedback is greatly appreciated, and we're here to help with any future needs you may have."
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Casey Weaver

August 27, 2025

5  out of  5
rating by Casey Weaver
"Logan made switching insurances so easy and he was so kind. Thank you Logan for being so knowledgeable about the products and making it very easy - GREAT experience 😊"
We responded:
"Thank you, Casey, for sharing your experience with us. It's wonderful to hear that Logan was able to make the process of switching insurances smooth and easy for you. We take pride in our team's knowledge and dedication to providing excellent service. Your feedback is greatly appreciated, and we're glad to know you had a great experience."
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Elizabeth Estepp

August 18, 2025

5  out of  5
rating by Elizabeth Estepp
"Thank you Skylar for the excellent customer service today!"
We responded:
"Thank you, Elizabeth, for sharing your positive experience with us. We're delighted to hear that Skylar provided you with excellent customer service. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible."
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Kyra S

August 14, 2025

5  out of  5
rating by Kyra S
"Everyone at this location is an absolute pleasure to work with! Ashley has helped me in the past with the addition of a life insurance policy and today Skyler assisted us in adding another vehicle to our policy. Both ladies are professional, friendly, offer advice when choosing policies, and really make you feel cared for, not like they are chasing the highest premium. We will continue to ask for Skyler and Ashley when we call in - they are fabulous!"
We responded:
"Thank you so much for your wonderful feedback, Kyra. It's fantastic to hear that Ashley and Skyler have provided you with such professional and friendly service. We're delighted that they could assist you with your life insurance policy and vehicle addition, making you feel valued and cared for. Your kind words and continued trust mean a lot to us. We look forward to assisting you again in the future."
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Tamara Wilson

August 4, 2025

5  out of  5
rating by Tamara Wilson
"Customer service at this office is exceptional. Katherine helped us work our through an unusual, complicated claim. Her assistance and professionalism made the process go smoothly! Thank you!"
We responded:
"Thank you, Tamara, for sharing your experience. It's wonderful to hear that Katherine was able to assist you with your claim and make the process smooth. We strive to provide exceptional service, and your feedback is greatly appreciated. If you have any more questions or need further assistance, feel free to reach out."
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GP

July 25, 2025

5  out of  5
rating by GP
"When I left Chicago thinking I am losing the best State Farm agent who also happened to be my friend, I didn’t know I’ll find an equal, if not better agent, in Morgantown. Thanks Lori and Ashley!"
We responded:
"Thank you so much for your kind words and for sharing your experience. It's wonderful to hear that you found our service in Morgantown to be just what you needed. Lori and Ashley are dedicated to providing the best support possible, and your feedback means a lot to us. We're glad to have you as part of our community!"
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Darrell Donahue

July 21, 2025

5  out of  5
rating by Darrell Donahue
"The folks in Lori’s office were fantastic!!!! They stuck with me through a very stressful situation, contacting claims on my behalf and working everything out… I really appreciate that top notch customer service!!!!"
We responded:
"Thank you, Darrell, for sharing your experience. It's wonderful to hear that our team was able to support you during a stressful time and provide the assistance you needed. Your kind words about our customer service mean a lot to us. We're here to help whenever you need us."
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Ka Co

July 21, 2025

5  out of  5
rating by Ka Co
"Ashley with State Farm was recommended to me by my brother. Ashley has been wonderful to work with. She has explained each area of insurance in great detail and made sure that my husband and I understood. It has been a pleasure working with Ashley. I would and have recommended State Farm to several people."
We responded:
"Thank you so much for sharing your experience with us. It's fantastic to hear that Ashley has been so helpful and thorough in explaining your insurance options. We're glad to know that you and your husband feel well-informed and satisfied with the service. Your recommendations mean a lot to us, and we're grateful for your trust and support."
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Bing L

July 16, 2025

5  out of  5
rating by Bing L
"I worked with Skyler recently and the experience was amazing! Skyler is very responsive and answered all my questions professionally and timely, and she helped me a lot. I have been with State Farm for decades and have been with Lori Vance for many years, and I have been very happy and I highly recommend them!"
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Skyler was able to assist you effectively and that you found her support both professional and timely. We truly appreciate your long-standing trust and recommendation. Your satisfaction is important to us, and we're delighted to continue serving you."
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Ryan Spiker

July 12, 2025

5  out of  5
rating by Ryan Spiker
"Very friendly and easy to talk to. They’ve helped me through two claims over the past 15 years. Both times I was not at fault. Still it is hard to get other insurance or individuals to claim fault or payout claims. They were always very helpful. State Farm has always acted swiftly to get me back in my vehicle, making the process as easy as possible. If your in the market for insurance, I highly recommend giving this agency and State Farm a call."
We responded:
"Thank you, Ryan, for sharing your experience and for your kind words. It's great to hear that our team has been able to assist you effectively through your claims over the years. We're committed to making the process as smooth as possible and appreciate your recommendation. Your trust and satisfaction mean a lot to us."
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Matt W

June 24, 2025

5  out of  5
rating by Matt W
"I have been working with Lori Vance and her team for years now and they are awesome! Katherine on her team is very helpful, knowledgeable and always goes the extra mile to help with my account. Highly recommend utilizing their services!"
We responded:
"Thank you so much for your kind words and for being a loyal customer over the years. It's wonderful to hear that Katherine and the team have been able to provide you with the support and service you deserve. Your recommendation means a lot to us, and we're grateful for your trust in our services. Looking forward to continuing to assist you with your insurance needs!"
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Andrew Dewitt

June 17, 2025

5  out of  5
rating by Andrew Dewitt
"Very patient with me and helped lower my premiums to reflect post graduation rates! Overall I’m happy with her and State Farm for my go to insurance"
We responded:
"Thank you, Andrew, for sharing your experience. It's wonderful to hear that you found the support you needed and that we could help adjust your premiums to better fit your needs. Your satisfaction is important to us, and we're glad to be your choice for insurance."
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Donna Quairiere

May 13, 2025

5  out of  5
rating by Donna Quairiere
"Me and my husband had been looking for cheaper auto insurance and homeowners insurance, and one day I got a call from Logan and he was so friendly and knowledgeable and was able to save us $400 a year! So if you’re looking to reduce your rates, I would give him a call!"
We responded:
"Thank you, Donna, for sharing your experience. It's wonderful to hear that Logan was able to assist you and your husband in finding more affordable insurance options. We appreciate your kind words and are delighted that you found value in our services. Your feedback is incredibly important to us, and we're glad to have you as part of our community."
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Buck Ward

May 9, 2025

5  out of  5
rating by Buck Ward
"Skyler was very pleasant and did a wonderful job taking care of all my insurance needs today."
We responded:
"Thank you, Buck, for sharing your positive experience with Skyler. It's great to hear that all your insurance needs were taken care of so well. Your feedback is truly appreciated, and we're glad to have been of service."
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Clint Schiavone

April 29, 2025

5  out of  5
rating by Clint Schiavone
"Always as helpful as can be and fast."
We responded:
"Thank you, Clint, for your wonderful feedback. It's great to hear that you find our service helpful and fast. Your satisfaction is our priority, and we appreciate your support."
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Evelyn Owie

April 16, 2025

5  out of  5
rating by Evelyn Owie
"Really helpful team!!"
We responded:
"Thank you, Evelyn, for your wonderful feedback!"
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Salam al Rawy

April 8, 2025

5  out of  5
rating by Salam al Rawy
"I have been with State Farm (Lori Vance) office for more than 10 years, best people ever, I will never take my business elsewhere."
We responded:
"Thank you, Salam, for your kind words and for being a loyal customer for over a decade. It's wonderful to hear that you've had such a positive experience with our team. We truly value your trust and commitment to our office."
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Cosmas Nwakanma

March 19, 2025

5  out of  5
rating by Cosmas Nwakanma
"I love it when people treat their customers as KING. Lori Vance is an exemplary professional insurance agent that made positive first impression on me. I wanted to shop around for quotes but once I was done with Lori Vance and how much of useful information provided, I closed my deal in a couple of minutes knowing that I am in a safe hand. The upsellling skills is topnotch and associated services provided were worth the money paid. Thank you Lori Vance. Thank you State Farm."
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that our team made such a positive impression and provided you with valuable information. We're glad you felt confident in your decision and appreciated the services offered. Your feedback is greatly appreciated, and we're delighted to have you as a valued customer."
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Shoutmon

February 26, 2025

5  out of  5
rating by Shoutmon
"Swell service, very polite and eager to provide any sort of assistance where needed."
We responded:
"Thank you for your wonderful review! It's great to hear that you found our service polite and eager to assist. We strive to provide the best support possible, and your feedback is truly appreciated. If there's anything else we can do for you, please let us know."
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Roy Bowlen

February 21, 2025

5  out of  5
rating by Roy Bowlen
"Lori Vance’s office and all of her employees are spectacular! Skyler in particular is an absolute rockstar. They make everything a breeze and I never have to worry about any insurance or claim issues. You can’t go wrong picking them and I give them my highest recommendation."
We responded:
"Thank you so much for your wonderful feedback! It's fantastic to hear that you had such a positive experience with our office. Skyler and the team strive to make everything as smooth as possible for our clients, and it's great to know that their efforts are appreciated. Your highest recommendation means a lot to us, and we're grateful for your trust in our services."
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Kaleb Asmussen

February 10, 2025

5  out of  5
rating by Kaleb Asmussen
"I worked with a young lady named Skyler who was able to quickly and kindly get me set up with my insurance plan, including any and all eligible discounts and services that can help along the way. Highly recommend!"
We responded:
"Thank you, Kaleb, for sharing your positive experience with us. It's wonderful to hear that Skyler was able to assist you efficiently and kindly with your insurance plan. We appreciate your recommendation and are glad to know you found value in the discounts and services offered. Your feedback is greatly appreciated and helps us continue to provide excellent service."